Terms and conditions

These terms apply to offers, orders and agreements involving ShirtFrame, part of Newyard Concepts. They describe what customers may expect from ShirtFrame and what ShirtFrame may expect from customers.

1. Definitions

In these terms, ShirtFrame means Newyard Concepts as seller. Customer means the consumer or business customer placing an order. Distance contract means an agreement concluded through the webshop. Custom product means a product made according to customer specifications or clearly personalised.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

2. Identity of the seller

ShirtFrame is part of Newyard Concepts, located at Haskeruitgang 109, 8447 CK Heerenveen, the Netherlands. Contact details for questions about products, orders, delivery, returns, warranty and complaints are shown on the website.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

3. Applicability

These terms apply to every offer and every agreement unless explicitly agreed otherwise in writing. If a provision is invalid, the remaining provisions remain in force and will be interpreted as closely as possible to the original purpose.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

4. Offers and product information

Product descriptions, prices and availability are shown as accurately as possible. Obvious errors do not bind ShirtFrame. Shirts, photos and decorative items shown in images are illustrative and are not included unless stated explicitly.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

5. Custom and personalised products

For custom text, custom layouts and proof-based products, the customer is responsible for checking names, spelling, colours, files and instructions. Once a proof has been approved and production has started, cancellation or return may no longer be possible.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

6. Ordering and payment

The agreement is concluded when the customer accepts the offer and meets the conditions, including successful payment where required. Available payment methods may differ by country. Business payment by invoice is only possible when agreed in advance.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

7. Prices, VAT and shipping costs

Prices are shown in euros and include VAT unless stated otherwise. Shipping costs are shown separately during checkout. EU VAT and delivery conditions may depend on the delivery country.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

8. Delivery

ShirtFrame ships to the EU countries supported in checkout. Delivery times are indicative and start after dispatch. Personalised products can require extra production time. The customer must provide a complete and correct delivery address.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

9. Right of withdrawal

Consumers may have the right to withdraw from standard products within the statutory cooling-off period. Products must be returned complete, undamaged and, where reasonably possible, in original condition and packaging.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

10. Return costs

Return shipping costs are paid by the customer unless mandatory law states otherwise or the return is caused by an error attributable to ShirtFrame. The customer should keep proof of shipment until the return is processed.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

11. Exclusion of withdrawal

The right of withdrawal may be excluded for products made according to customer specifications or clearly personalised products, including custom text ShirtFrames and custom designs after proof approval and production start.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

12. Warranty and conformity

ShirtFrame aims to deliver products that meet the agreement and reasonable expectations of quality and usability. Damage from incorrect assembly, improper use, unsuitable hanging or customer modifications may fall outside warranty.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

13. Damaged or incomplete delivery

If a product arrives damaged, incomplete or defective, the customer should contact ShirtFrame as soon as possible with order number, explanation and photos of packaging and product. ShirtFrame will assess an appropriate solution.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

14. Complaints

Complaints must be reported within a reasonable time after discovery and described clearly. ShirtFrame will respond as quickly as reasonably possible and will aim to resolve the complaint in consultation with the customer.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

15. Intellectual property

Product concepts, templates, website content, images and designs remain the intellectual property of ShirtFrame or its licensors. Customer-supplied logos, names or images may only be supplied if the customer has the right to use them.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.

16. Governing law

Dutch law applies, without prejudice to mandatory consumer protection rights in the customer’s country of residence. This staging translation must be legally reviewed before publication.

This provision should be read in the practical context of a webshop for physical products and personalised framing kits. The customer must be able to understand the product, the price, delivery options, return position and any custom-production consequences before placing the order. ShirtFrame aims to communicate these points clearly during the order process and in customer service communication.

In practical terms, this article is intended to prevent misunderstandings before, during and after ordering. The customer should read the product page, checkout information and order confirmation carefully, especially when selecting a personalised option, delivery country or business order. ShirtFrame will use the available order information to process the purchase carefully and to provide a reasonable solution if something goes wrong.